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Business Update - COVID 19

Updated 30th March 2020

OPEN FOR BUSINESS

Firstly, we hope you are all safe and well during these uncertain times.

We wanted to provide you with an update to our business and how we will continue to provide you the full range of sparkling crystals from Swarovski.

An mentioned above, Stephen Arnold Ltd will continue to be open for business however to reduce the risk and spread of the coronavirus we have put measures in place which may impact delivery times. 

If you have any urgent enquires please email sales@stephen-arnold.com as we may not be able to get to you on the phone.

 

Deliveries

Unfortunately our delivery partners (Royal Mail, DHL and UPS) have been affected by the virus and you may see delays with your orders. The following information has been given to us by Royal Mail regarding deliveries;

All SIGNED FOR services by Royal Mail will be signed for by your postman at delivery. The postman will then ring your doorbell and leave the parcel on your doorstep. Please ensure you give the postman enough time to step back from the door before you open to collect your parcel to up keep social distancing of 2 meters.

NEXT DAY services can not be fulfilled at this time.

 

Stock Items

All stock items are held in our office will be dispatched in a timely manner from Stephen Arnold Ltd. Please note we have a reduced number of staff in the office to comply with social distancing and therefore there may be a delay dispatching your order/s.

 

Swarovski Factory

All Swarovski Wholesale Packs will continued to be ordered directly from the Swarovski Factory in Austria. At this time the factory is still open, however Swarovski is offering a reduced services and therefore there will be a delay getting these items from Swarovski into the UK. 

 

We sincerely hope this situation doesn't last too long and that we can all resume our everyday lives and businesses soon.

In the meantime, please keep safe and well.

 

Stephen Arnold

Stephen Arnold Ltd

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