Wholesale Returns Policy

Returns Policy - B2B Customers (Wholesale Packs)

When purchasing wholesale packs of any of items on the Stephen Arnold Ltd website, The Distance Selling Regulations do not apply. We will assume you are making your purchase on behalf of a business.

> Products will only be accepted for return for reasons other than defect if they are in their original unopened packages. You are responsible for checking that the delivered products are as ordered. Stephen Arnold Ltd will not under any circumstances accept opened packages for return even if the goods delivered are not as ordered.

> A handling fee of 50% is levied on all returns excepting where it can be proved that Stephen Arnold Ltd has made an order error.

> All returns of goods must be agreed with Stephen Arnold Ltd's office, once agreed Stephen Arnold Ltd will issue a returns number. Returned goods arriving at our office without a returns number will be re-despatched to you at your expense.

> Goods can only be returned within two weeks of receipt.

> The refunding of the cost of return carriage is entirely at the discretion of Stephen Arnold Ltd and our decision will be final.

> This returns policy does not apply to special production items.