In General

1. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
2. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
3. This Website also contains links to other websites, which are not operated by Stephen Arnold Ltd (the "Linked Sites"). Stephen Arnold Ltd has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
4. Stephen Arnold Ltd is a wholesale business and sells on a strictly business to business basis. By agreeing to our terms and conditions you warrant that when ordering from us your purchase is of a purely business nature.
5. Transactions between Stephen Arnold Ltd and their customers are purely business transactions and as such fall outside the scope of the EU Distance Selling Directive. By agreeing to our terms and conditions you agree to this statement.

Privacy Policy

1. Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Prohibitions

1. You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Stephen Arnold Ltd will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
2. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

1. The intellectual property rights in all software and content made available to you on or through this Website remains the property of Stephen Arnold Ltd or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Stephen Arnold Ltd and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
2. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Stephen Arnold Ltd or its licensors.

Terms of Sale

1. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
2. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.
3. Delivery dates are subject to availability. The delivery date begins with the date of the order acknowledgement. Stephen Arnold Ltd shall not be liable for its failure to meet delivery dates. Delivery dates are non-binding indications only and subject to availability. Partial delivery is permitted and may be invoiced.
4. In order to contract with Stephen Arnold Ltd you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Stephen Arnold Ltd retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Stephen Arnold Ltd or may in some cases be a third party. Where a contract is made with a third party Stephen Arnold Ltd is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Our Contract

1. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

1. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a 50% refund.
2. All prices are exclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Payment

1. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been received.

1. Discount Codes
2. Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
3. Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

Disclaimer of Liability

1. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Stephen Arnold Ltd and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Stephen Arnold Ltd’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
2. You must not establish a link from any website that is not owned by you.
3. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Indemnity

1. You agree to indemnify, defend and hold harmless Stephen Arnold Ltd, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

1. Stephen Arnold Ltd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

1. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Limited Warranty and Liability

1. Except as provided in 14.b Stephen Arnold Ltd warrants to the Client that products purchased from Stephen Arnold Ltd will be free from defects in materials and workmanship for 6 months from delivery.
2. Insignificant deviations from the product specifications are excluded from this warranty. Stephen Arnold Ltd’s warranty shall not apply to any products which have been in Stephen Arnold Ltd’s opinion subject to normal wear and tear, abuse, modifications, attempted repair, negligence, misuse or accident. Parts subject to wear, such as batteries, bulbs etc., are also excluded from warranty. Unauthorised modification or misuse, non-compliance with instructions or information provided, or any use outside environmental specifications discharges Stephen Arnold Ltd from any liability under this warranty. This warranty applies to third party supplied products only to the extent and insofar as the supplier makes and honours a warranty to Stephen Arnold Ltd. This warranty extends to Client only. Client should not convey the warranty, or make any warranty on behalf of Stephen Arnold Ltd to any subsequent purchasers.
3. The Client shall thoroughly examine all deliveries without delay.
4. Any claim under this warranty must be made in written form sent by registered mail within 14 days after receipt of the defective merchandise, including a detailed description of the defect. Otherwise the delivery is approved. All warranty claims must be made by registered letter immediately upon discovery of the defect.
5. As Client’s sole and exclusive remedy for breach of this warranty, Stephen Arnold will – at its sole discretion – repair, or replace defective goods, which are acknowledged by Stephen Arnold Ltd, with non-defective goods or grant separate agreement a reasonable price reduction. The goods may only be returned upon prior approval and in accordance with the explicit instructions of Stephen Arnold Ltd.
6. THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE, AND NO OTHER WARRANTY IS EXPRESSED OR IMPLIED; STEPHEN ARNOLD LTD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY AGAINST INFRINGEMENT.
7. STEPHEN ARNOLD LTD’S LIABILITY IS LIMITED AND DIRECT DAMAGE WITH RESPECT TO THE GOODS THEMSELVES, AND SHALL IN NO EVENT EXCEED THE AMOUNT PAID TO STEPHEN ARNOLD LTD FOR THE RELEVANT GOODS, IN NO EVENT IS STEPHEN ARNOLD LTD LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, HOWEVER BASED AND IRRESPECTIVE OF WHETHER STEPHEN ARNOLD LTD HAD KNOWLEDGE OF THE POSSIBILITY THEREOF, UNLESS WHERE LIABILITY IS ENFORCED BY LAW IN CASES OF WANTON OR GROSS NEGLIGENCE. THE BURDEN OF PROOF IS THE CLIENT.
8. Within the scope of product liability, Stephen Arnold Ltd’s liability to personal injury or to damages sustained by a consumer.
9. Stephen Arnold crystals are intended for use in the fields of fashion, jewellery, accessories, and textile and lighting products. Due to their physical properties, Stephen Arnold crystals are unsuitable for other uses (e.g. gluing on teeth, using crystals on or near mucous membranes and other unsafe uses). The Client shall defend, indemnify and hold Stephen Arnold Ltd harmless from any and all third party claims based on product liability or otherwise relating to uses of Stephen Arnold products purchased by Client, and waives all its owns claims.
10. Any oral, written or test-based advice that Stephen Arnold Ltd provides regarding techniques for application of Swarovski products are recommendations based on Stephen Arnold Ltd’s current knowledge and the information provided by its suppliers. Such advice does not discharge Client from carrying out it own tests of techniques it proposes to use and their suitability for the intended application. The application, use and processing of these techniques and products are solely Client’s responsibility.
11. The Client shall ensure that Sections 14.g through 14.k are made binding on all subsequent purchasers. 

Industrial Protection Rights

1. The client is entitled to utilise the trademarks which are affixed to the goods or its packaging by Stephen Arnold for the purpose of identification of the unchanged or originally packed goods. Any further utilisation (e.g. the utilisation of the trademarks, names, logos or other industrial protection rights of Stephen Arnold, together with trademarks, names or other industrial protection rights of the Client or third parties or for the purposes of identification of the Client’s products or third parties’ products) is prohibited. The utilisation of Stephen Arnold’s industrial protection rights in publication, irrespective of the medium, is only permitted after the prior written consent by Stephen Arnold Ltd. Upon utilisation of trademarks, the registration thereof should be identified, by way of the ® symbol.

Returns Policy

1. Goods will only be accepted for return if they are in their original unopened packages. It is the Client’s responsibility to check that the delivered goods are as ordered. Stephen Arnold Ltd will not under any circumstances accept opened packages for return even if the goods delivered are not as ordered.
2. A handling fee of 50% is levied on all returns excepting where it can be proved that Stephen Arnold Ltd has made an order error.
3. All returns of goods must be agreed with Stephen Arnold Ltd’s office, once agreed the Client will be issued with a returns number. Returned goods arriving at our office without a returns number will be re-despatched to the client at the Client’s expense.
4. Goods can only be returned within two weeks of receipt.
5. The refunding of the cost of return carriage is entirely at the discretion of Stephen Arnold Ltd and the decision of Stephen Arnold Ltd will be final.

Complaints

1. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

1. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Data Protection.

1. The client agrees to the electronic data collection and processing of the Client’s address, contact names and details and other data necessary for the business transaction for the purpose of internet use by Stephen Arnold Ltd in the meaning of applicable data protection provisions and to fulfil Stephen Arnold Ltd’s legal obligations.

Governing Law and Jurisdiction

1. These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

Entire Agreement

1. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Stephen Arnold Ltd. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Stephen Arnold Ltd.