Delivery & Postage
We want you to be happy! That's why we offer you the lowest possible delivery price.
We aim to dispatch all orders (excluding wholesale packs) on the same working day when placed before 1pm Monday to Friday. This excludes Bank Holidays. Orders received on Saturday and Sunday will be dispatched the following working day.
To ensure you receive your order safely we only send out items that require a signature on delivery.
All prices include VAT.
WHOLESALE PACKS - Please allow 2 to 3 working days for your order to process. As the authorised wholesaler for SWAROVSKI Crystals we have a direct link with SWAROVSKI's factory. As soon as we receive your order an order is placed with SWAROVSKI to have your items dispatched to us. The day we receive your items your order will be shipped to you by your chosen method of delivery (subject to delivery).
Working with a number of carriers we do not class an item as lost until 15 working days from dispatch have passed. Once 15 days have passed we will either resend your order or offer you a refund.
Whether you are based in London or need your order in a hurry you are able to collect your order from our office.
Please call or email us to arrange a time to collect you order.
Collection from our office is available Monday to Friday only.
Stephen Arnold Ltd, 1 Bedford Mews, East Finchley, London, N2 9DF
Please note that Stephen Arnold Ltd shall not be held liable for its failure to meet delivery dates that are given as they are non-binding indications only. Partial delivery of your order may occur.
Stephen Arnold Ltd shall not be liable for any delay in performance hereunder due to unforeseen circumstances or due to causes beyond Stephen Arnold Ltd’s control, including but not limited to force majeure, acts of government, military conflicts, delays in transportation, inclement weather or customs formalities, transport damage, energy shortages or labor disputes, and delays or inability to deliver by Stephen Arnold Ltd’s suppliers.